your brand with generative AI models
ChatFAQ leverages Generative Language models like Large Language Models (LLMs) to offer unprecedented capabilities in natural language processing and generation. This allows to deliver a sophisticated chatbot service that comprehends and generates human-like text and empowers brands to deliver personalized and efficient communication at scale.
.png)
Your Brand Business Domain
By understanding the brand's business domain, the AI model can assist customers with more specific and tailored information, helping them make informed decisions and improving their perception of the brand's expertise and credibility.
.png)
Meeting your Customer Needs
Stay ahead of evolving customer demands to enhance the chatbot's functionality over time by identifying new business opportunities or areas for improvement based on customer feedback and interactions that chatFAQ will report to you.
.png)
Controlling Data privacy
Unlike third-party SaaS chatbots, ChatFAQ implements robust data privacy measures, such as data encryption, self-hosting, and anonymization techniques to ensure user questions and company information are kept secure and confidential.
Top capabilities
Automatic knowledge expansion
Upload your business content as CSV or PDF files and ChatFAQ will generate utterances to expand your knowledge dataset and improve the AI model accuracy. If you don’t have any existing Frequently Asked Questions, no need to manually create them from scratch. ChatFAQ will infer FAQ automatically and prepare the training dataset covering your business context.
Powerful and secured natural language pipeline
ChatFAQ pipeline is architected on a flexible multi-stage processing that transforms user questions into embedding vectors that are matched by an intent-correlation model. Once the user intent is understood and proper business context has been built, a custom prompt engineering is applied to perform NLG generation with hallucination and adversarial prompt preventions.
Best selection of AI models
Running LLM models is a complex and costly task both on local or cloud deployments. Among the best open-source LLM models, ChatFAQ selects 2 models for development and production purpose in order to achieve the best performance (in number of generated tokens per second) with the minimum hardware footprint (memory and CPU/GPU requirements).
.png)
